Digital Delivery
Products sold on vopido are digital in nature; no physical delivery is performed. Credits are added to the user account instantly upon successful payment.
Delivery Time
- After payment confirmation, credits are added to your account within 5 minutes at most.
- Delivery is usually instant; delays may occur depending on the bank's 3D Secure verification.
- If credits are not added after 5 minutes, please open a support ticket.
Right of Withdrawal
Pursuant to Law No. 6502 on Consumer Protection and the related Regulation, the right of withdrawal cannot be exercised for digital content products where performance has begun with the consumer's consent. The user gives explicit consent to immediate performance upon purchase.
For detailed terms, see User Sales Agreement art. 8.
Refund Policy
- No refunds are issued for purchased credits.
- If a technical error caused credits not to be loaded, or the wrong package was loaded, the issue is reviewed by KefStacks and corrected.
- Where refund requests are reasonable, credits will be re-issued.
The Digital Delivery Process Step by Step
- You choose the credit package that suits you on the pricing page and move to the purchase step.
- Payment is completed through the iyzico infrastructure with 3D Secure verification; your card details are never stored on vopido servers.
- The moment your bank approves the transaction, credits are assigned to your account automatically and appear in the balance on your profile page.
- Your credits stay in your account indefinitely; they are not reset at month end and any unused balance carries over to the next period.
- Each credit is used to generate one complete story, including its illustrations and audio narration.
Because no physical product is shipped, there is no delivery address, courier, or tracking number involved.
Frequently Asked Questions About Delivery and Returns
My payment was approved but my credits were not loaded. What should I do?
Delivery is normally instant and may take up to five minutes depending on your bank's 3D Secure verification. If your balance still has not updated after that, write to our support team with your payment confirmation email. We check the transaction record and assign the credits to your account.
Why can't the right of withdrawal be exercised for a digital product?
Under Law No. 6502 on Consumer Protection and the related regulation, an exception to the right of withdrawal applies to digital content whose performance has begun with the consumer's express consent. Since credits are assigned to your account at the moment of purchase, performance is deemed to have begun.
I bought the wrong package. Can it be changed?
If you have not yet spent any credits, write to our support team and explain the situation. Your request is reviewed and, where appropriate, the difference is corrected or the correct package is reassigned.
Can I get a refund for credits I have not used?
You can send a request for unused credits to our support team; each application is assessed individually within the framework of distance selling regulations. Credits already spent on generating a story count as a delivered digital product and fall outside the scope of refunds.
A technical error stopped my story from being created. Do I lose the credit?
No. If a story could not be generated because of a system error, the credit spent is returned to your account. All you need to do is write to our support team.
How do I get my invoice details?
Once the purchase completes, your invoice details are sent to the email address registered to your account. If you think it did not arrive, check your spam folder and then contact our support team.
Support and Contact
For any issue related to delivery or credit loading, we'll respond as soon as possible:
mail info@kefstacks.com
Response time is 24 hours at most.